Frequently Asked Questions

Quesions that users of Yummy Software apps have asked us many times are documented with appropriate answers in this section. If you have a quesion that isn't answered and you think it should be, tell us!

  1. How do I get started?
  2. How do I reconnect using a connection I previously Bookmarked?
  3. How do I edit a Bookmark?
  4. How do I see invisible files, like .htaccess?
  5. How do I assign a particular editor application to a specific file type?
  6. How can I automatically synchronize a copy of a website on my Mac with the server every day?
  7. How do I select several files/folders to transfer at a later time?
  8. I keep getting messages about too many users when I try to transfer. Why?
  9. I get a message displayed which reads "500 STOU command not recognized" when I try to upload. Why?
  10. I have over a hundred Favorites in another FTP client. Can Yummy FTP Pro import them?
  11. Is Yummy FTP Pro compatible with Automator?
  12. Does Yummy FTP Pro have a widget?
  13. How can I avoid certain files/folders being transferred, for example during a Synchronize?
  14. I can't find my serial number - how can I recover it?
  15. I've got a new computer, how do I transfer my Yummy app to it?
  16. I want to sync Bookmarks using Dropbox. How?
  17. What's the difference between Yummy FTP Pro on the App Store versus the regular version?
  18. What's missing in Yummy FTP Lite?
  19. Can I side grade from the App Store version of Yummy FTP Pro to the regular one?
  20. My serial number isn't working. What's wrong?

1. How do I get started?

ANSWER: To start transferring files, you will need to know the following information, which will normally be provided by your network administrator or your Internet Service Provider (ISP).

  • Server name (for example, ftp.yourwebsite.com)
  • Username (for example, jason2005)
  • Password (whatever you have chosen or has been assigned to you)

If you are already unsure at this point, you may want to check our Knowledge Base articles which explain the basic FTP principles.

Optionally, you can choose a Protocol (FTP or SFTP) or Path. Normally these are optional since standard FTP is most widely used, and an initial path other than the default one is not required.

Choose New Connection from the File menu. This will display a window into which you should now enter the server, username and password. To enter the optional settings click the disclosure button at the bottom left of the window to reveal the advanced settings. When you are ready press the Connect button.

A connection will start to be made and after a short time the FTP Browser window will be showing you the contents of the server on the right and the contents of your Desktop on the left.

If you get an error message, or no connection is established after trying for a long time, cancel the connection, check the entered details and then try again.

Now you can navigate through the folders in the Mac and server listings of this window, in much the same way as you would in a Finder window. To start downloads, simply drag files and/or folders from the server listing to the Mac listing, and vice versa for uploading. You may also drag files from this window to the Finder, or from the Finder to the window. Although the default listing format is List view, you can change to Column View, if preferred, by selecting it from the buttons above each listing. Additionally, if you prefer not to use the Mac listing, you can hide it by dragging the divider between the lists all the way to the left.

We highly recommend making use of Bookmarks in Yummy FTP, since many of the major features require a previously saved Bookmark, so now is an ideal time to do this by selecting Add Bookmark from the Bookmarks menu. You can name this as you choose. Once saved, the Bookmark can be simply selected from the Bookmarks menu to re-connect to your server and display the FTP Browser window again, without having to re-enter the connection details or adjust window settings, since these will all be stored in the Bookmark.

To disconnect from the server once you are finished, simply close the FTP Browser window.



2. How do I reconnect using a connection I previously Bookmarked?

ANSWER: Either select the name of the Bookmark as shown in the Bookmarks menu, or select Show All Bookmarks from the Bookmarks menu, then double click on the Bookmark with which you wish to make a connection.



3. How do I edit a Bookmark?

ANSWER: Select the Edit option from the Bookmarks menu when you are connected via the Bookmark. Or, select Show All Bookmarks from the Bookmarks menu, then click on the Bookmark you wish to edit from the list shown and click the Edit toolbar icon.



4. How do I see invisible files, like .htaccess?

ANSWER: In Unix (and therefore also on Mac OS X) files and folders that have names beginning with '.' are considered invisible. These are not shown by default, but you can temporarily display them by selecting Toggle Hidden Files from the Listing menu. This option temporarily switches the settings in the Preferences which govern invisible file display. In the Interface tab of the Preferences there are checkboxes to set whether you prefer invisible items to be shown or not. Note that for some servers, the 'Issue LIST -la' option in the Server Options panel of the Preferences must be enabled in order to instruct it to send information about invisible files.



5. How do I assign a particular editor application to a specific file type?

ANSWER: In the server listing, select the file and choose the Info option from the File menu. In the resulting window choose the required editor from the Edit With option.
Another way is in the Suffix Mapping window, select the file type (by extension) that you require. If an entry for it doesn't already exist, add one. Edit the Suffix Mapping entry - in the Downloading/Editing panel, click the Choose App button to select the editor application you require, then enable the 'Use as default editor' checkbox. Press the Save button and you're done.



6. How can I automatically synchronize a copy of a website on my Mac with the server every day?

ANSWER: Firstly, you will need a saved Bookmark for your server. Connect to the server using the Bookmark, then select the Synchronize option when you have connected and navigated the file browsers to your Mac copy and server copy. After configuring the Synchronize as required (Update Server in this case) press the Schedule button and select the start time and repeat interval for the Schedule, then click Run Schedule and close the FTP Browser. You won't need to keep an FTP Browser open in order for the Schedule to execute as Yummy will do this automatically and close the connection afterwards, but Yummy FTP will need to be left running at all times, so to make this completely automated, set Yummy FTP set as a startup item by right-clicking its Dock icon then select Options -> Open At Login



7. How do I select several files/folders to transfer at a later time?

ANSWER: Drag them to the Queue, or select 'Download Later' or 'Upload Later' from the Transfer menu, as appropriate. Select the items in the Queue and click the Schedule clock icon to specify the time of transfer, or simply click the Start icon when ready.



8. I keep getting messages about too many users when I try to transfer. Why?

ANSWER: Yummy FTP uses several simultaneous connections when transferring files in order to make the best use of your bandwidth and speed up the transfer. By default Yummy FTP uses 5 connections, but for some servers this is too many. You can reduce this number by changing the 'Max connections per server' value in the Transfers panel of the Preferences. Some servers limit you to one connection only. This is extremely limiting because this allows only one operation to be performed at a time and you must wait for its completion before proceeding with anything else. For these type of servers disable the 'Allow multiple connections' checkbox in the Transfers tab of the Preferences. Alternatively, if your server is Bookmarked, choose a single connection in the Advanced Options tab of the Bookmark editor window.



9. I get a message displayed which reads "500 STOU command not recognized" when I try to upload. Why?

ANSWER: You have selected 'Always make unique file names' from the Mode sub menu in the Transfer menu. This option instructs the server to generate a unique name for every file that you upload. Unfortunately, some servers do not support this standard command and generate this error message. Select the 'Obey Preferences Replacement Rules' option from the Mode menu to correct the problem.



10. I have over a hundred Favorites in another FTP client. Can Yummy FTP Pro import them?

ANSWER: Yes, and Lite can too. Select the Show All Bookmarks option from the Bookmarks menu and then drag your old FTP client application icon to it. A folder will created named "Imported Bookmarks". Currently this feature is compatible with Transmit (all versions), Fetch 4, Captain FTP 3, Interarchy (all versions), Cyberduck (all versions), Vicomsoft FTP Client (all versions), Flow and FileZilla. Alternatively, you can use the Import Bookmarks option from the Bookmarks menu to pick which apps to import.



11. Is Yummy FTP Pro compatible with Automator?

ANSWER: Yes. Although there are currently no dedicated Action files, Yummy FTP Pro is AppleScriptable, so you can easily include scripts for it in your workflow.



12. Does Yummy FTP Pro have a widget?

ANSWER: No. We feel that widgets are not suitable for FTP uploading because widgets are limited to uploading one file at a time. Instead, we recommend FTP Aliases - these behave just like a drag and drop widget to upload, except that any number of items can be transferred and you can place them where ever you like on your Mac, such as the Desktop.



13. How can I avoid certain files/folders being transferred, for example during a Synchronize?

ANSWER: Select the items you wish to omit, right click on the icon or name of one of the selected items, and from the resulting context menu choose Exclude From -> Transfers/Syncs as you require.
Alternatively, select the Filters option in the Listing menu to display a list of rules which govern whether a file/folder is included or not. Add rules that compare the name, date or type of files/folders so that the items you want filtered are not included.
In either case, filtered out items will appear with a red X in their file listing icons.



14. I can't find my serial number - how can I recover it?

ANSWER: Visit this page: eSellerate After Sales Support and follow the on-screen instructions. If you still can't find your registration information, please Contact Us



15. I've got a new computer, how do I transfer my Yummy app to it?

ANSWER: First make sure to install and run the latest version of Yummy FTP. For users of the Mac App Store, use the App Store app to download and install. For non-App Store users, download the latest version available from the website, then activate it using the registered Name and Serial Number that was emailed to you after purchase.

Quit Yummy, then from your old installation...

Copy:

Mac HD -> Users -> yourname -> Library -> Application Support -> Yummy FTP -> Bookmarks
Mac HD -> Users -> yourname -> Library -> Application Support -> Yummy FTP -> Item Information Database
Mac HD -> Users -> yourname -> Library -> Preferences -> com.yummysoftware.yummy-ftp.plist

... to the same locations in your new installation.

If you're moving these files across a network, make sure to zip them first using Create Archive from the Finder's File menu, then expand them at their new location. This will ensure all the data is transferred intact.

NOTE : If you're moving an older installation, you may find that the Application Support location used to be Preferences e.g. :

Mac HD -> Users -> yourname -> Library -> Preferences -> Yummy FTP -> Bookmarks

Also, if you're using Lion (Mac OS X 10.7) or later, Apple decided to make the Library folder invisible. You can access the Library folder by holding the Alt/Option key while selecting the Go menu in the Finder, to reveal the hidden Library option, which you can then select.

One last but important point is that by default your passwords are stored in the Apple Keychain, which stores all of your passwords for websites, email, etc. so to transfer your passwords to the new computer you will need to copy your keychain file too:

Mac HD -> Users -> yourname -> Library -> Keychains -> login.keychain

... or alternatively you can view the passwords in Keychain Access (in the Applications -> Utilities folder) and then re-enter them on the new computer where they'll be added to that keychain automatically.

For other Yummy FTP products, follow the same steps, simply replacing the product name where appropriate.



16. I want to sync Bookmarks using Dropbox. How?

ANSWER: From Yummy FTP version 1.9.3 and onwards, Dropbox syncing of Bookmarks is a built-in feature that can be enabled in the Preferences.



17. What's the difference between Yummy FTP Pro on the App Store versus the regular version?

ANSWER: From Yummy FTP version 1.9.3 and later, there are no differences between either version.



18. What's missing in Yummy FTP Lite?

ANSWER: The full version of Yummy FTP Pro has a comprehensive feature set, including directory synchronisation, scheduling, remote editing, watch folders and more, and as such it is suited to the professional user or power user. All of the features listed below are included in the full version. Yummy FTP Lite does not include any of the following features :

  • Built-in FTP Alias
  • FTP Watcher support
  • AppleScript
  • Remote Editing
  • Filtering
  • Open In Terminal
  • Exclusions
  • File Diff
  • Suffix Mapping
  • Scheduling
  • Synchronization
  • Save Transfer Queue
  • WebDAV/S



19. Can I side grade from the App Store version of Yummy FTP Pro to the regular one?

ANSWER: Yes. but for a fee of $5. It's not possible to make a free side grade due to licensing restrictions and costs.

If you wish to side grade, please follow these steps:

  • Ensure latest App Store version is installed in Applications
  • Download latest Yummy app from this site
  • Start the Yummy app from the Downloads folder
  • On-screen side grade instructions should now be displayed

Note that both versions of Yummy FTP Pro share the same preferences data, so your Bookmarks and all other settings will be retained regardless of which one you use.



20. My serial number isn't working. What's wrong?

ANSWER: There can be a few reasons. Check the list below :

  • Copy & Paste Problems

Often, hidden formatting characters such as copied from emails and PDFs can invalidate the input, so try pasting into a new TextEdit document then select Make Plain Text from the Format menu, and then copy the resulting text and paste it into Yummy.

  • Registered Name Problems

Some names which are written in their native language characters (for example Japanese and Chinese) are not compatible with the eSellerate licensing system. If your order confirmation contains a registered name which has one or more question marks (?) in it then please Contact Us for a replacement, providing your equivalent English name, or any name you would prefer.

  • Wrong Product

Make sure you are using the correct information for the product you wish to activate:
Yummy FTP Pro serial numbers start with YUMYFTP or YUMFTP10
Yummy FTP Lite serial numbers start with YUMLITE
Yummy FTP Alias serial numbers start with YUMALIA
Yummy FTP Watcher serial numbers start with YUMWATC

  • Upgrade Is Required

If your Yummy FTP serial number starts with YUMYFTP it will only work with version 1.9.4 or earlier. If you want to use version 1.10 or later you need to purchase an upgrade.